Cus­tomer Success Manager

Description

  • Work closely with the CCO to develop and run the cus­tomer facing side of the business
  • Advocate for the company – by working 1‑on‑1 with our cus­tomers and directly influence their experience
  • Managing cus­tomer com­mu­ni­cation and support their onboarding
  • Build strong network and rela­ti­onships to the management of our customers
  • Handle cus­tomer support (requests, issues, com­plaints, and praises)
  • Pro-active account management and maximize upselling opportunities
  • Shape & optimize the CSM process

Requi­re­ments

passion. dreams. cus­tomer focus. expe­rience. under­standing for saas. moti­vation. fluent in english and german. entre­pre­neurial. sur­prises. crea­tivity. com­mu­ni­cation. ana­ly­tical skills. humanness. tole­rance. fun.

Benefits

ambi­tious team. respon­si­bility from day one. working hand in hand with the cco. stock options. trans­pa­rency. con­fe­rences. egoless. humorous. team men­tality. fri­end­ships. cool learning oppor­tu­nities. remote working. diversity. respect. mindfulness ses­sions. an employer that cares about you as a person.

Who we are

Mainteny is a highly moti­vated B2B software startup. We support main­tenance com­panies to digitize their business with our all-in-one product.

pro active. young team. moti­vated. healthy work envi­ronment. remote. fun. caring employer. ambi­tious team. respon­si­bility from day one. trans­pa­rency. egoless. humorous. team men­tality. fri­end­ships. cool learning oppor­tu­nities. diversity. respect. mindful. an employer that cares about you as a person.

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