Description
- Work closely with the CCO to develop and run the customer facing side of the business
- Advocate for the company – by working 1-on-1 with our customers and directly influence their experience
- Managing customer communication and support their onboarding
- Build strong network and relationships to the management of our customers
- Handle customer support (requests, issues, complaints, and praises)
- Pro-active account management and maximize upselling opportunities
- Shape & optimize the CSM process
Requirements
passion. dreams. customer focus. experience. understanding for saas. motivation. fluent in english and german. entrepreneurial. surprises. creativity. communication. analytical skills. humanness. tolerance. fun.
Benefits
ambitious team. responsibility from day one. working hand in hand with the cco. stock options. transparency. conferences. egoless. humorous. team mentality. friendships. cool learning opportunities. remote working. diversity. respect. mindfulness sessions. an employer that cares about you as a person.
Who we are
Mainteny is a highly motivated B2B software startup. We support maintenance companies to digitize their business with our all-in-one product.
pro active. young team. motivated. healthy work environment. remote. fun. caring employer. ambitious team. responsibility from day one. transparency. egoless. humorous. team mentality. friendships. cool learning opportunities. diversity. respect. mindful. an employer that cares about you as a person.
